Hitachi Capital Canada
Commercial financing and loans
Strategic and ideation thinking
Business model innovation
Roadmap and digital transformation planning
Support Hitachi Capital Canada in the thinking and strategic planning of their digital transformation
Some 15 ideation workshops with internal teams
A reimagined digital business model
A complete roadmap
A complete look at the organization
Through more than 15 workshops with senior management, department teams, and the project steering committee—as well as a full analysis of the competition—our experts were able to draw a clear picture of the company’s internal and external environments. This led to a series of recommendations in three phases: internal efficiency, future business models, and customer experience (CX).
Efficiency and productivity
With a much clearer map showing the interaction between each company department, Hitachi Capital Canada’s senior management was able to determine what gaps were leading to a loss in efficiency, as well as understand how technology could help close those gaps. This was followed by a series of recommendations on the use of certain software and more efficient data management.
Transforming the business model
Like in any industry faced with digital transformation, consumer needs evolve, the competitive dynamic changes, and innovative new players enter the market. To support growth over the long term, it was essential that Hitachi Capital Canada’s senior management understand the impact of these changes on their current business model. By combining observations about the external environment with the most recent analysis models, our experts were able to build scenarios to give the company a strategic competitive edge.
Digitizing the customer experience (CX)
Many companies starting out in the financial field are spearheading the digitization of customer experience. But why shouldn’t well-established industry players not be able to take the lead in this area? That’s the question our experts asked Hitachi Capital Canada. By presenting a reimagined customer journey, Poudre Noire was able to show that technology made quick and effective improvements possible in order to position Hitachi Capital Canada among the most advanced players in their industry.